Is Your Team Finding ALL the Available Online Information?


Capital Investigating is finding that 18% of Claim Departments do NOT conduct social media investigations and a whopping 36% of companies have “unknown” staff conducting the investigations with no oversight, training and continuing education. Is this irresponsible to policyholders and employers? We are finding that most companies do not have a single person or a […]

Facial Recognition Technology


Facial recognition technology is revolutionizing the future of video surveillance and loss prevention as we know it today. The biggest factor behind this change is face-finding algorithms. A faceprint can be compared with a single photo to verify a person’s identity. It will not be long before we are able to track people’s faces and […]

The Cost of Opioid Addiction on your Workers’ Compensation Claim


Opioids are a class of drugs that include both illegal and legal substances. Most people are familiar with the illegal substance known as heroin; however, many powerful pain relievers are available legally by prescription. Some of these are known generically as oxycodone, hydrocodone, codeine, morphine, and fentanyl, among several others. According to the Center for […]

Garaging Fraud


I live in Boston but have my car registered to my parent’s home in NH, so what? Insurance companies lose an estimated $2 billion in auto premium annually to garaging fraud. One of the most common forms of premium rating errors occurs when drivers misrepresent their residency and the parking address of the insured vehicle. […]

A School’s Duty to Eradicate Hostile Environments – A Title IX Perspective

School Duty and Title 9

It is the duty of all scholastic institutions to foster a safe environment for people of all race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. It is the duty of all scholastic institutions to nurture a safe environment […]

The Importance of Outsourcing your Title IX Investigation


Colleges, Universities, and School Districts are required under Title IX to provide survivors with a prompt, adequate, and impartial investigation should they choose to make a report, regardless of whether a police investigation is underway. The case of Larry Nassar and the USA Gymnastics sex abuse scandal was no exception. In 2014 a Title IX […]

Ethics and Continuing Education in Insurance Investigating


Insurance investigation companies must ensure that their investigators remain educated on industry practices. Appropriate ethical behavior should always be practiced by claims administrators and their investigators to eliminate the possible liabilities of ethical breaches and fraudulent actions, resulting in problems like additional expenses, legal damages and the destruction of your brand reputation. Does your insurance […]

Injury Investigations Offer a Valuable ROI


Reserving for surveillance and desktop investigations is not generally reserved for, until the claimant presents or you uncover enough red flags that will convince you that your investment in the investigation, will make your money back, plus a whole lot more. This system of claim “triage” can work, but have you ever thought of how […]

Don’t Let Your Subject “Go Dark!!”

Going Dark

When you’re adjusting an injury claim, sometimes the window of opportunity for gathering critical mitigating information can close very quickly. Whether represented or not, claimants often “go dark,” by making their online footprint and social media profile private, changing profile names or no longer posting to their social media sites, leaving your claim file with […]

Social Media – SmartStart Investigations: Revolutionizing Fraud Detection


“The temptation to form premature theories upon insufficient data is the bane of our profession.” – Sherlock Holmes Making a claim or investigations decision with half of the information can often be costly! SmartStart Investigations return you the best and most up to date information on your claimant or subject.  Often providing very valuable mitigating […]