Capital Investigating Client Testimonials
Happy and loyal clients are the reason that Capital Investigating continues to prosper as a regional investigative company. We continue to lead the industry in Return on Investment and Video Percentage, leading to many repeat clients and successful partnerships. Below are a few of the many positive testimonials that we receive on a regular basis:
“I forgot to let you know, the claimant turned himself into the NYS Insurance Fraud Bureau on December 9, 2010. He has been charged with the following felonies:
1st degree perjury
3rd degree Insurance Fraud
Falsifying Business Records 1st degree
Fraudulent Practices (Workers Compensation Law NYS 114-1)
You guys did great work on this case! Thanks again for your efforts.”
“I got a call today from the Attorney regarding the claimant. He was extremely satisfied with our hard work and dedication to this file. Faced with the threat of the excellent videotape evidence obtained by the investigator of the claimant hunting, along with evidence obtained by the NH Fish and Wildlife Division indicating the claimant tagged a buck and a bear in 2007, the claimant and his attorney settled the claim last minute for ½ of the original monetary request!!! Total savings to client $90,000.”
“I was just looking over the multiple days and hours put into this claim and wanted to let you know that whoever the investigator is, he has done an awesome job. This is potentially damaging claim with exposure of over $500K in which we are able to settle for $100K and all of the video obtained of the claimant’s inconsistency with his disability was used in settlement negations.”
“I thought I would let you know that in this case the surveillance played a major role in helping us resolve this claim for a number we could live with. It knocked at least $200,000 off their demand.”
“Just about twenty minutes ago we settled this case for a very favorable amount, in no small measure due to the excellent work that your company did, including the investigator.”
Insurance Company became suspicious of the claim and hired Capital Investigating and Adjusting, a private investigation company, to periodically watch the claimant. In July of 2008, investigators observed the claimant filling an oil tanker for XXX Oil and proceeding to several homes where he was seen dragging the tanker’s hose to make the deliveries. In April of 2009, The Workers’ Compensation Fraud Bureau opened an investigation into the claim. He was arrested on Dec. 7 by the Chief State’s Attorney’s Office.
“Thanks to your help with this kid, we have filed a fraud complaint with the Comp Board. As we discussed below… Thanks for all your help with this claim.”
“I am writing to inform you that the claimant pled guilty on Monday to one count of Theft by Deception, a Class A Felony. He was sentenced to six months in the House of Corrections, suspended for three years and ordered to pay a fine of $4,000, which was also suspended for three years. In addition, the claimant has been ordered to perform two hundred hours of community services and the client will received $2,279.40 in restitution and an apology letter from the defendant. Your cooperation and assistance in this matter is greatly appreciated.”
“I recently learned that the insured’s, operate a business out of the basement of their home and the business, insured by a client, has been brought into the lawsuit. The client is now sharing the surveillance costs with another party and I was able to finally speak with their adjuster who said, “That is the best surveillance I have ever seen.”
“This could have been a really nasty case without surveillance….you really did save us a ton!!!!!!!!!!!!!!!!!! Thanks a MILLION! J”
“So you are aware, I had a great conversation with the client in the CT office this morning. She indicated that the claimant 1 and claimant 2 cases have been sent to the States Attorney’s Office to pursue fraud. Specifically, the client stated the investigator’s report and video were the sole reason for both cases have been successful.”
“So far I am far more impressed then with Competitor with the reports and the speed at which I get them, and their detail and also assignment confirmation. Just thought you should know.”
“Your investigator did an excellent job. He was very well prepared, had notes on all the days he went out on this case and answered claimant’s attorney’s questions without any problems. He presented himself in a very professional manner. He also saved the hearing because he had his laptop with him. “
“I just wanted to drop you a quick note to say that I am very pleased with the results, the report and the reasonable service invoice. I realize that I called on a “last minute” request; however that is the way that the claim developed. I’m glad that someone was able to get on this so soon. While we’re not the biggest carrier/client that you do business with, I appreciate your excellent service. Thanks again and please pass on my kudos to your investigator.”
“Thank you again for conducting a great investigation. We suspended the claimant’s benefits based on your surveillance and our IME. The case is currently in litigation so we’ll see what happens.”
“I talked to so many different people at your company in the past week and everyone was so helpful and fast about getting back to me. It is great working with everyone there.”
“I wanted to take a minute and update you on the claimant’s case which settled yesterday at a much lower amount that what we were anticipating and credit this the surveillance evidence from your investigator.”
“I just received an email from the client regarding this claimant. Please terminate all further surveillance at this time. They believe that we have enough to raise fraud on this claimant as this time.”
“Now we’re talking! Sound like there may be some good stuff on that covert video. Please send the video to me asap and I will request additional authority to continue with the surveillance. Good Work!”
“The client was excited to thank me and tell me that the pictures worked and the claimant was forced to admit that he was untruthful in the previous hearing.”
“Thanks again for your help, I really do appreciate it and the great job you have always done for me!”
“Just got your message, another great job!!!!”
“Once again, Outstanding job!!!”
“I'll take luck any day. This is great. Thanks. I look forward to the video and report!”
“Nice work. This is a very solid investigation.”
“Great job by the way. I get a lot of compliments on your work.“
“I just wanted to let you know that the investigative manager is great to work with.”
“Thank you for your great work on this case!”
AWESOME JOB. THANKS FOR ALL YOUR HARDWORK!!
I spoke with the client last Friday and she expressed her thorough satisfaction with the work we have been doing on her claims recently. She specifically cited the Claimant X case and said the communication with her as well as the efforts by the investigator have been excellent. Please pass on the accolades to the investigator. Thank you for handling these cases with such care, well done.
Thanks to your surveillance at Home Depot we were able to get him back to work.
Claim: XXXXX
Theft/Fire examiner: Client
SIU: Capital Investigating
PH: XXXXX
State: NJ
Reported DOL: 05/17/09
Disclaimed: 2/5/10
Reason: noncooperation, failure to provide documents
GREAT JOB!!! We saved $31,546.50
Claim: XXXXX
Theft/Fire examiner: Client
SIU: Capital Investigating
PH: XXXXX
State: NJ
Reported DOL: 08/25/2009
Disclaimed: 03/24/2010
Reason: fraud and misrepresentation
Value: $31,855.73
Claim: XXXXX
Theft/Fire examiner: Client
SIU: Capital Investigating
PH: XXXXX
State: NJ
Reported DOL: 07/06/2009
Disclaimed: 02/24/2010
Reason: noncooperation, failure to provide proof of loss
Value: $10,611.98
Hi everyone!
We got a disclaimer on the below case that you conducted.
Claim XXXXX
Loss Date: 1/29/2010
Insured Last Name: XXXXX
State: ME
Examiner: Client
Date Disclaimed: 8/24/2010
Amount: $10,236.25
Claim: XXXXX
Theft/Fire examiner: Client
SIU: Capital Investigating
PH: XXXXX
State: NJ
Reported DOL: 07/14/2009
Disclaimed: 02/22/2010
Reason: fraud and misrepresentation
Value: $8,184.50
Claim: XXXXX
Theft/Fire examiner: Client
SIU: Capital Investigating
PH: XXXXX
State: NJ
Reported DOL: 08/07/2009
Disclaimed: 02/26/2010
Reason: failure to appear for EUO
Value: $3,914.21
Thank you all for your hard work and dedication. We have a disclaimer on a file that you handled for us. See the information below!
Date of Loss: 08/20/2009
Loss State: VT
Date Disclaimed: 11/5/2010
Reason Amount: failure to appear for EUO
Amount: $4,066.82
Thank you all for your hard work and dedication. Have a great weekend!!
We disclaimed the below claim for Fraud and Misrep
Claim XXXXX
PH Name: XXXXX
Date of Loss: 8/4/2010
Loss State: ME
Theft Examiner: Client
Date Disclaimed: 10/12/2010
Reason: Fraud and Misrepresentation
Thank you all for your hard work and dedication. Have a great weekend!!
This one we disclaimed for Failure to appear to the EUO
Claim XXXXX
PH: XXXXX
Date of Loss: 3/2/2010
Loss State: NJ
Theft Examiner: Client
Date Disclaimed: 10/29/2010
Reason: Failure to appear to the EUO
Claim XXXXX
Date of Loss 2/27/2010
Loss State NJ
Ph Name XXXXX
Date Disclaimed 2/23/2011
Reason: Noncooperation
Estimated Value: $10,850.25